Lux Coastal Electrical respects your privacy and aims to handle personal information in a practical, careful way. This policy applies to information collected through this website and through enquiries made via the website.
Who This Policy Applies To
This policy applies to the website for Lux Coastal Electrical and to online enquiries made by homeowners, landlords, property managers, renovators, EV owners, small businesses and other people who contact the business through the site.
What Information May Be Collected
If you contact Lux Coastal Electrical through the website, the information collected may include your name, phone number, email address, suburb, job details, preferred contact method and any other information you choose to submit.
Basic technical information may also be collected automatically when you use the site, such as browser type, device type, pages viewed, approximate location based on IP address, referral source and standard server or hosting logs.
How Information Is Collected
Information may be collected when you:
- submit the online contact or quote form;
- call or email using the contact details shown on the site;
- interact with embedded third-party content on the site; or
- browse the website in the normal course of use.
How Information Is Used
Personal information collected through the site may be used to respond to enquiries, provide quotes, discuss job scope, arrange site visits, communicate about booked work, maintain business records and improve how the website and enquiry process work.
Lux Coastal Electrical does not collect personal information through this website for unrelated resale purposes.
Third-Party Services Used on This Website
This website uses third-party tools to support enquiries and site features. At the time of writing, those include:
- a LeadConnector / GoHighLevel embedded form on the contact page to receive quote and enquiry submissions;
- a third-party review widget to display live customer reviews; and
- external links to social media platforms such as Facebook and Instagram.
These providers may collect information directly from your browser or device when you interact with their embedded content. Their handling of that information is governed by their own privacy practices, not only by this website.
Cookies and Similar Technologies
This website may use cookies or similar technologies through its hosting environment or through embedded third-party tools. For example, an embedded form or review widget may place or access cookies needed for functionality, security, performance or provider-side reporting.
If you disable cookies in your browser, some embedded features may not work as expected.
Disclosure of Information
Personal information may be shared where reasonably necessary to operate the website, manage enquiries, provide services, process communications, comply with legal obligations or protect the business’s rights. That may include website or hosting providers, software providers, form providers, professional advisers or regulators where required.
Lux Coastal Electrical does not state that it sells personal information collected through this site.
Data Security
Reasonable steps are taken to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no website, email system or online form can be guaranteed completely secure, and submitting information online always carries some risk.
Access and Correction
If you would like to request access to personal information held about you, or ask for it to be corrected, you can contact Lux Coastal Electrical using the details below. Requests will be handled in a practical and reasonable way, subject to any legal or operational limits.
Links to Other Websites
This site may link to external websites or platforms. Once you leave this site or interact with external embedded content, Lux Coastal Electrical is not responsible for the privacy practices of those third parties.
Changes to This Policy
This policy may be updated from time to time to reflect changes to the website, business processes or legal requirements. The current version published on the website is the version that applies.
Contact
For privacy-related questions, access requests or correction requests, contact:
Lux Coastal Electrical
Email: luxcelectrical@gmail.com
Phone: 0447 540 001